Boost customer confidence
Good documentation makes your product look great.
It’s a two-for-one: prospective customers are impressed and existing customers are satisfied.
Reduce support costs
Every customer that can find answers themselves
is one less call to your support.
Improve accessibility
Writing is more than just words, and people learn in different ways.
I can create text, image, and video documentation to suit your team and customers.
Maintain knowledge
How many changes does your product go through?
I can make sure your documentation is well-maintained and up to date.
Focus your team
Your staff are experts at what they do. Let them focus on the work they’re great at, instead of documentation.
Speed up onboarding
New staff need training, resources, and time.
Speed up all of that with self-driven internal resources.
Samples
Text / Article
A sample from a knowledge base article, part of an introductory “Getting Started” guide.
Image / PDF
A page from a step-by-step PDF process guide.
Video
Snippet from a video guide: written, produced and animated.